Refund Policy

Download or delivery problems

If your email is missing, check your spam folder first. If your private link has expired or the PDF will not download or open, contact support. We can help with access or arrange a replacement delivery; you do not need to purchase again.

When to request a refund

Contact us if you were charged twice for the same purchase, received the wrong product, or a product is defective or materially different from its description. We will review the issue and, where appropriate, arrange a correction, replacement, or refund.

Because these are digital products, change-of-mind requests are reviewed individually. A refund is not automatically guaranteed after delivery, except where applicable law requires one.

How to contact us

Email support using the address entered at checkout. Include the product name, order or payment reference if available, and a short explanation of the problem. Never send card numbers, security codes, passwords, or your private download token.

How refunds are handled

Paid purchases and refunds are handled through Dodo Payments. Approved refunds are returned through the original payment method where supported. Processing and bank posting times vary; we will provide the available refund details.

Free products have no payment to refund. We can still help if you have a problem accessing them.

Your consumer rights

This policy does not limit any cancellation, refund, or other rights you have under applicable consumer law or the checkout terms governing your purchase.